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Frequently Asked Questions
Shipping & Returns
Standard US Postal Service First Class shipping times vary but are generally 3-5 business days*. We offer expedited shipping for an additional charge.
Orders placed by 11AM ET will ship the same day. After that, your order will be processed and shipped the next business day. We are closed on weekends and U.S. holidays.
* IMPORTANT NOTE: We are not responsible for longer than usual USPS shipping times, or lost or stolen packages.
At this time, we offer domestic shipping only, however we do have retailer partners that ship outside of the U.S. Please email us at hello@solarasuncare.com to inquire further.
We hope you love our products and want to use them every day! If you need to return or exchange a product, please reach out to us at returns@solarasuncare.com to initiate.
At this time, we only exchange, provide store credit or refund unused / sealed products within 14 days of delivery receipt.
We do not refund shipping fees or cover shipping costs associated with returns. Refunds will be processed once returned items arrive to our warehouse, less a 15% handling fee.
We cannot offer returns or exchanges for used product or free product received via promotions.
Products
Never. All of our products use Ecocert, COSMOS and Natural Products Association approved Zinc Oxide that is both non-nano and non-coated (yes, some zincs are still coated in nasties). It’s taken us over three years to formulate our mineral-only formulate to spread transparently with no silicones, while also being safe to skin and the earth + our reefs.
Uncoated zinc at higher concentrations, like ours at 20%, is actually good for the skin and can help with eczema, rosacea and more
Yes!! All of our products are vegan and cruelty free. We are very proud to have received the Leaping Bunny Seal as well. We not only avoid reef-harming chemical screens, but we also what we feel are the top 6 offenders in skin- and earth-disrupting ingredients found in many sunscreens on the market today.
We cannot claim Gluten Free because we use non-GMO oat kernel extract in our PlantDFNS™ blend to help calm and soothe skin.
Our SPF products are soy-free but we cannot officially claim this because we manufacture in facility that is not a guaranteed soy-free. Our serums contain a non-GMO soybean extract + oil.
Great question! We use a custom combination of plant extracts (not essential oils) to achieve the scent in the products we’ve designated “naturally scented.”
Our extract blend is both Ecocert + COSMOS certified.
We believe fake fragrances are disruptive to skin health and are, well, shady with all their undisclosed chemicals. This said, our unanimous customer feedback indicated that when it comes to body sunscreen, sometimes you just want it to smell delish! It took us a few years to find a solution – and our kids (and their friends) picked the scent you experience today. Like many plant extracts, there can be low levels of allergens with their inclusion, so we’ve chosen to disclose that on our ingredient list by choice (they are .004% or less).
All of our products, including those that are Naturally Scented, have been dermatologically tested for skin sensitivity + irritation (HRIPT testing).
We also offer unscented options for those who simply prefer no scent. Our face products are always unscented…we like to layer our skincare and it’s just too close to the nose! 😀
On a side note – everything you smell is the natural form of the ingredients inside. Smell a little herby-ness in Glow Getter? That’s the green coffee! Getting a little whiff of minerals in Time Traveler? Yes, that’s the eco-friendly zinc. We choose not to add anything that ‘deodorizes’ our products. The ingredients are what they are (and they work best that way!).
Yes! We created Clean Freak for our children, who have skin allergies to chemical screens. Per the FDA guidelines, sunscreen is meant for children 6 months or older and you should always consult your pediatrician before sun exposure and sunscreen use. Our products have all been Dermatologically Tested and are Dermatologist Approved. Our Clean Freak product is also Pediatrician Approved.
Absolutely! In addition to spending over three years in the lab with top chemists, FDA-approved manufacturers and expert docs, we also use several third-party, globally accredited labs to ensure all aspects of our products exceed safety standards. Not only do we thoroughly test our products for preservative efficacy, packaging stability, micro, SPF, Broad Spectrum and Water Resistance (when applicable), we also take the extra step to have every product tested by a global third party lab for skin irritation - called the HRIPT test - which, believe it or not, is actually optional. We created these products for our family, so safety and efficacy is something we take very seriously.
As a rule of thumb, the American Academy of Dermatology recommends 1 oz. (a shot glass) of sunscreen for your entire body. Make sure you use the proper amount and, equally as important, make sure you REAPPLY!! If you are swimming or sweating, our lotions must be reapplied after 40 minutes. Otherwise at least every two hours. Don’t under estimate the importance of reapplying…and please, don’t forget places like your ears, lips and feet.
Sun Protection Factor (SPF) a standard measurement to help quantify how long you can be exposed to UVB rays before getting burned. It is developed in a lab setting and true protection value depends on where you are, what you are doing and how well + how often you are applying / reapplying! So, always apply the recommended amount (1 oz - a shot glass full - for your whole adult body) and reapply every two hours or 40 minutes after swimming / sweating.
It's important to know that no sunscreen can filter out 100% of the sun's UVB rays. That's why it's important to reapply regularly, wear protective clothing and seek shade when possible. For example: SPF 15 filters 93% of UVB rays, SPF 30 filters out 97% and SPF 50 filters out 98% … higher SPF than 50 give a false sense of security.
SPF also does not indicate any protection from the damaging UVA rays, which cause premature aging. That’s why you must look for “Broad Spectrum” designation to ensure protection from both UVA + UVB.
We believe ALL sunscreen should protect from UVA, UVB and even blue light/HEV/pollution as they can all lead to skin damage over time. Our products cover all of those bases.
Press, Influencers + Collabs
We regularly work with the media, celebs, influencers and other like-minded brands to spread Clean & Supercharged™ skin protection love! If you want to chat about working together, we’d love to hear from you! Email us at social@solarasuncare.com
Contact Us
retail@solarasuncare.com
info@solarasuncare.com
Note: We're a small and mighty team, so please allow 48-hours for a response.
Call: +1 (855) 859-1600
Mailing Address:45 S Park Place #9, Morristown, NJ 07960