Standard US Postal Service First Class shipping times vary but are generally 3-5 business days*. We offer expedited shipping for an additional charge.

Orders placed by 11AM ET will ship the same day. After that, your order will be processed and shipped the next business day. We are closed on weekends and U.S. holidays.

* IMPORTANT NOTE: We are not responsible for longer than usual USPS shipping times, or lost or stolen packages.

At this time, we offer domestic shipping only, however we do have retail partners that ship outside of the U.S. Please email us at hello@solarasuncare.com to inquire further.

We hope you love our products and want to use them every day! If you need to return or exchange a product, please reach out to us at hello@solarasuncare.com to initiate.

At this time, we only exchange, provide store credit or refund unused / sealed products within 14 days of delivery receipt.

We do not refund shipping fees or cover shipping costs associated with returns. Refunds will be processed once returned items arrive to our warehouse, less a 15% handling fee.

We cannot offer returns or exchanges for used product or product received via free gift with purchase promotions.

Yes. All of our products use non-nano Ecocert, COSMOS and Natural Products Association approved Zinc Oxide.

Yes!! All of our products are vegan and cruelty free. We are very proud to have received the Leaping Bunny Seal as well. We not only avoid reef-harming chemical screens, but we also what we feel are the top 6 offenders in skin- and earth-disrupting ingredients found in many sunscreens on the market today.

While we do not use gluten, we cannot claim they are Gluten Free because our raw materials and our manufacturing facility are not guaranteed free of gluten or potential gluten cross-contamination. 

We use a custom combination of plant extracts and oils to achieve the scent in the products we’ve designated “naturally scented.”

Our extract and oil blends are both Ecocert + COSMOS approved.

We believe synthetic fragrances can be irritating to sensitive skin and potentially disruptive to our health given their undisclosed ingredient combinations.

The majority of our products are unscented.

Yes! We created Solara to solve a need for our own children's sensitive skin, so the majority of our products are Pediatrician and Derm approved.

Per the FDA guidelines, sunscreen is meant for children 6 months or older and you should always consult your pediatrician before sun exposure and sunscreen use.

Absolutely! In addition to working with top chemists, FDA-approved manufacturers and expert doctors, we also use several third-party, globally accredited labs to ensure all aspects of our products exceed safety standards. Not only do we thoroughly test our products for preservative efficacy, packaging stability, SPF value, Broad Spectrum and Water Resistance (when applicable), we also test for skin irritation - called the HRIPT test - which, believe it or not, is actually optional. We created these products for our family, so safety and efficacy is something we take very seriously.

As a rule of thumb, the American Academy of Dermatology recommends 1 oz. (a shot glass) of sunscreen for your entire body. Make sure you use the proper amount and, equally as important, make sure you REAPPLY!! If you are swimming or sweating, our lotions must be reapplied after 40 minutes. Otherwise at least every two hours. Don’t under estimate the importance of reapplying…and please, don’t forget places like your ears, lips and feet.

Sun Protection Factor (SPF) a standard measurement to help quantify how long you can be exposed to UVB rays before getting burned. It is developed in a lab setting and true protection value depends on where you are, what you are doing and how well + how often you are applying / reapplying! So, always apply the recommended amount (1 oz - a shot glass full - for your whole adult body) and reapply every two hours or 40 minutes after swimming / sweating.

It's important to know that no sunscreen can filter out 100% of the sun's UVB rays. That's why it's important to reapply regularly, wear protective clothing and seek shade when possible. For example: SPF 15 filters 93% of UVB rays, SPF 30 filters out 97% and SPF 50 filters out 98% … higher SPF than 50 give a false sense of security.

SPF also does not indicate any protection from the damaging UVA rays, which cause premature aging. That’s why you must look for “Broad Spectrum” designation to ensure protection from both UVA + UVB.

We believe ALL sunscreen should protect from UVA, UVB and even blue light/HEV/pollution as they can all lead to skin damage over time. Our products cover all of those bases.

We regularly work with the media, celebs, influencers and other like-minded brands to spread Clean & Supercharged™ skin protection love! If you want to chat about working together, we’d love to hear from you! Email us at social@solarasuncare.com

Club Solara is our first-ever subscription program! This new service is designed for you to experience your favorite Solara products in a fully customizable way, so that you see the long-term results of wearing our products daily. Effortless and convenient, opting into the program means you're never left with an empty!

Absolutely! You can add as many products as you would like to your subscription, but please note that not all products have the same delivery cadence - subscription delivery cadences vary between 30, 60, and 90 days. If you would like to alter the delivery cadence of any subscription, or synchronize the delivery dates, you can reach out to our customer service team at any time at hello@solarasuncare.com. Check out the account portal for your subscription information.

So easily! From the customer portal, you can swap the items that you receive in your subscription, reschedule a shipment, skip a shipment, and update your billing and shipping information. Our customer support team can also help you customize your subscription to meet your needs - simply contact us at hello@solarasuncare.com

Subscribers can easily pause, update frequency, edit products, and update billing and shipping information directly from the account portal. You can request to cancel by contacting customer support team at hello@solarasuncare.com.

You may have canceled your subscription after it was already processed and shipped. If you don't believe this was the case, please reach out to our customer support team at hello@solarasuncare.com. You can check the status of all your subscriptions in the account portal.

Being on subscription is a great way to ensure you’ll always have your favorite Solara products in stock and at a discounted price of 15% off every time, but it is not required - you can purchase any Solara Suncare product as a one-time purchase without committing to a subscription.

wholesale@solarasuncare.com

hello@solarasuncare.com
Note: We're a small and mighty team, so please allow 2-3 business days for a response.

Email: hello@solarasuncare.com